Information we may collect
Capital Trading & Logistics collects information needed to respond to enquiries, source products, receive cargo, coordinate transport, support customs and delivery activity, provide tracking, manage customer accounts, and protect our services.
- Names, company details, email addresses, telephone numbers, delivery details, and account information.
- Product requests, supplier communications, quotations, purchase instructions, cargo descriptions, and shipment documents.
- Warehouse receiving, tracking, customs, delivery, payment-status, and customer-support records.
- Website, device, sign-in, security, audit, and service-diagnostic information.
How we use information
We use information to prepare and manage sourcing requests, communicate with suppliers, coordinate cargo receiving and shipping, provide tracking and customer support, arrange destination services, maintain business records, secure accounts, prevent misuse, and meet contractual or legal obligations.
Public tracking is deliberately limited. Detailed documents, financial records, customer identity information, and internal operational records remain restricted to authorized users.
Who may receive information
We may share only the information reasonably required with suppliers, warehouses, carriers, customs and clearance representatives, delivery partners, payment or communications providers, technology providers, professional advisers, and competent authorities. We do not publish protected customer records through public tracking pages.
We do not sell personal information. Service providers are expected to use information only for the agreed operational purpose and subject to applicable obligations.
International operations
Our operations connect China, Tanzania, and international shipping destinations. Information may therefore be processed in more than one country when needed to source goods, coordinate transport, provide destination support, or operate the website. We take reasonable steps to limit transfers to the information required for the service.
Retention and security
Records are retained for as long as reasonably required for sourcing, shipment, customer support, finance, security, contractual, dispute, and legal purposes. Retention periods vary by record type and applicable obligations.
We use administrative, technical, and access controls intended to protect information. No electronic service can guarantee absolute security, so customers should avoid sending passwords, one-time codes, or unnecessary sensitive information by email or social media.
Access, correction, and privacy questions
You may contact the published company email to ask about personal information associated with you, request a correction, or raise a privacy concern. Requests may require identity verification and may be limited where records must be retained for contractual, financial, security, dispute, or legal reasons.